Better Business Bureau Accused of Biased Ratings
The Better Business Bureau in B.C. is being accused of favouring members over non-member businesses in its online rating system.
The consumer agency brought in a new international grading system two years ago, where both non-members and members are rated on its website, with a score ranging from A-plus to F.
“I think they need to look at how that rating system works,” said Victoria resident Dale Sketchley.
A CBC News investigation found all movers in Vancouver and Victoria who paid for a BBB membership — also known as accreditation — had ratings no lower than A-minus, including some with several recent complaints against them.
Sketchley filed a complaint about a Victoria moving company that is an accredited BBB member in August. Almost three months later, the case was closed by the BBB, without being resolved one way or the other.
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