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Better Business Bureau Accused of Biased Ratings

The Better Business Bureau in B.C. is being accused of favouring members over non-member businesses in its online rating system.

The consumer agency brought in a new international grading system two years ago, where both non-members and members are rated on its website, with a score ranging from A-plus to F.

“I think they need to look at how that rating system works,” said Victoria resident Dale Sketchley.

A CBC News investigation found all movers in Vancouver and Victoria who paid for a BBB membership — also known as accreditation — had ratings no lower than A-minus, including some with several recent complaints against them.

Sketchley filed a complaint about a Victoria moving company that is an accredited BBB member in August. Almost three months later, the case was closed by the BBB, without being resolved one way or the other.

Read the full article here:

CBC News – The National – Go Public – Better Business Bureau accused of biased ratings.

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