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Scams & Unfair Practices

Malicious Complaint Email Claiming It’s From BBB

A new scam using the BBB name popped up this morning, and has been received by consumers and businesses across the U.S. and Canada…including many BBB offices!
This is a phishing email that has a dangerous hyperlink contained within the email.

Legitimate complaints from the Better Business Bureau of Mainland BC will have local contacts from our BBB in British Columbia. You will see in the email signature a BBB employee name along with an email with name@mbc.bbb.org. There is a 604 phone number in the email. Additionally, the complaint link that appears to be that of BBB in New York. However, if you hover your mouse over the web address (the part that begins with http), you can see that the real address is not BBB at all. DO NOT CLICK ON THE LINK! The link actually takes you to a rogue website that downloads a Trojan virus on your computer. For the latest updates visit our scam email page on the BBB website: www.mbc.bbb.org

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Bank Phishing Scam

Phishing is a way of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an email.
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Better Business Bureau Accused of Biased Ratings

The Better Business Bureau in B.C. is being accused of favouring members over non-member businesses in its online rating system.

The consumer agency brought in a new international grading system two years ago, where both non-members and members are rated on its website, with a score ranging from A-plus to F.
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Yelp accused of burying good customer reviews

The owner of a Vancouver electrolysis chain is accusing Yelp, the customer review website, of filtering out positive reviews about her company — skewing the rating system against her — for no good reason.

“There’s a huge market that we are missing because of their filter system,” said Jennifer Desloges, owner of Jade Electrolysis, who has been in business for 23 years.

Desloges signed a contract with Yelp — for $350 a month — to enhance the page where her business is listed on the site. She also wanted to boost the reviews, so Desloges asked her customers to post genuine comments. Glowing, five-star reviews were put up by 17 of her customers.

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